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Questions and Answers

These images were transferred by The Film Whisperer from actual movie film (images below).

from Regular 8 film

from Super 8 film

from Regular 8 film

How to get your film transfer project started at THE FILM WHISPERER

Start Here

1.

Get your home movies together.  Label them (with a Post It note) in the order that you want them to appear on the DVD.

2.

Read our “Questions and Answers page.  This should answer most of your questions including how to determine postage from your address to us.  Contact us by email or phone with any other questions you have.

3.

You can drop off your home movies at our location or you can mail them or send them by FedEx (see instructions below).  Contact us by email or phone and tell us the date you shipped them.  Make sure you include your name, address, email and/or phone number.

Relax

you’re

done

Q  What will my home movies look like after they have been transferred?


A  There are a few factors that determine what your home movies will look like after they have been transferred.  These factors include: the era the film was shot in, the quality of the movie camera that was used, the photographic ability of the person using the movie camera, the quality of the film stock that was used and what kind of environment the movie film was stored in over the years.


My dad would forget to change the F stop on his camera and every once in a while the film footage would be dramatically overexposed.  In cases like this, we can make the footage look better, but it will never look as good as properly exposed film.


In general, most home movies will look very good after we have transferred them.  We use professional transfer equipment and with our modern cleaning and restoration methods, your home movies will look as good as they can.





Q  How is my film handled at The Film Whisperer?


A  Before we handle any film, we put on special Kinetronics anti-static professional film handling gloves (or rubber gloves during cleaning).  Before, during and after the transfer, your home movies are always kept in a safe, secure, temperature controlled environment and treated like the historical documents that they are.




Q  Do you clean and repair my movie film?


A  Yes.  All movie film is inspected, cleaned and all defective splices are replaced with proper film cement welds (using Bolex editing equipment).  This service is included in the transfer price.




Q  How long does it take to transfer my home movies?


A  It depends on our volume at the time of transfer.  However, as a general rule, it takes three weeks or less.  September through December are high volume months, so if you have a job that needs a fast turn around time, please contact us at contactus@thefilmwhisperer.com for transfer times.




Q  Can I see an example of film that you have transferred?


A  Yes.  We will transfer a small portion (60 seconds) of film for you to see at no charge.  We can send you the example on DVD or you can view the footage on the internet.  (Your home movie example will be password protected so that only you will be able to view the footage online.)





Q  What types of movie film can you transfer?


A  Currently we can transfer reversal Regular 8mm and Super 8 movie film (black and white or colour).





Q  How do I know if I have Regular 8 or Super 8 movie film?


A  Because our prices are the same for Regular 8 or Super 8, you don’t have to know the difference between the two.




Q  Do you transfer black and white home movie film?


A  Yes.  We transfer colour and black and white reversal Regular 8 and Super 8 film.





Q  Do you transfer home movies that have sound?


A  Not at this time.  This may change in the future if there is increased demand.




Q  Do you transfer 16mm movie film?


A  Not at this time.  However, based on demand, we may transfer 16mm in the future.




Q  Can you colour correct my home movies?


A  Yes.  While there is no substitute for a properly exposed film,  we can colour correct scenes that are too blue or too red.  We can also correct the contrast, tint and overall brightness of a scene.




Q  Do you transfer videotape to DVD?


A  Yes.  We can transfer home movies that were shot on 8mm, Hi8, Digital8, VHS-C and VHS videotape formats.




Q  How many DVDs do I get with my order?


A  You will receive one DVD with your home movie transfer.  Extra DVD copies can be purchased for 9.95 each.




Q  Will the DVD you  send me work on my DVD player?


A  The Film Whisperer records to universally accepted formats.  If you would like to be 100% sure, we can send you a demo DVD in advance of your order to check for compatibility.




Q  What packaging will my DVD come in?


A  Your DVD will come in a standard DVD jewell box with a printed cover that includes still photos from your home movie transfer.




Q  Can I get my home movies transferred to something other than DVD?


A  Yes.  The Film Whisperer can transfer to a wide variety of formats including SD memory card and USB flash drive.




Q  How do I ship my home movies to The Film Whisperer from Canada?


A  We recommend that you ship your home movies well packed in a box or if it’s a small amount of film in a well padded envelope.  If you would like to ship using Canada Post, make sure to get a tracking number.  You can find out the postage using the Canada Post calculator by clicking HERE.  The Film Whisperer mailing address is:  7 Kingsview Court, Courtice, Ontario, Canada L1E 1E7. If you ship by courier, we recommend FedEx  (Use the same address as above.)  You can find out the cost of shipping with FedEx by using their shipping calculator.  Just click HERE.





Q  How do I ship my home movies to The Film Whisperer from the U.S.A.?


A  We recommend that you ship your home movies well packed in a box or if it’s a small amount of film, in a well padded envelope.  If you ship using the United States Post Office, make sure to get a tracking number.  You can find out the postage using the United States Post Office postage calculator by clicking HERE.  The Film Whisperer mailing address is:  7 Kingsview Court, Courtice, Ontario, Canada L1E 1E7  If you ship by courier, we ask you to ship by FedEx only.  (Use the same address as above.)  You can find out the cost of shipping by FedEx by using their shipping calculator.  Just click HERE.





Q  How can I pay for my film transfer?


A  We prefer that you pay by the internationally known PayPal.  This is a safe, secure and easy method of payment and at no time do we see any of your credit card information.  You can also pay by cash or cheque.  Contact us for all the details.





Q  When do I pay for my film transfer?


A  When your transfer is complete, our invoice is emailed to you by the internationally known PayPal.  There will be a link in the email that will connect you to PayPal’s safe and secure site.  Your payment will be handled by PayPal and at no time do we see any of your credit card or payment option information.





Q  Do I have to pay any tax on my film transfer?


A  Ontario residents do not have to pay HST on their home movie transfers.  If you live outside of Ontario, your home movie transfers will also be tax free.





Q  What is your contact information?


A  You can contact us by email at contactus@thefilmwhisperer.com or by phone at 905-404-9927 or by our mailing address:  The Film Whisperer 7 Kingsview Court, Courtice, Ontario, Canada L1E 1E7



If you have any questions that are not listed here, please contact us for more information.